MELODYAMOR VALUES YOUR PRIVACY AND THE SECURITY OF YOUR DATA. THIS POLICY EXPLAINS HOW WE COLLECT, PROCESS, AND ANONYMIZE YOUR INFORMATION IN FULL COMPLIANCE WITH LGPD AND GDPR.
1. Commitment to Privacy and Data Protection
At MelodyAmor, we are firmly committed to safeguarding the privacy and security of all personal details shared by our users. This policy operates in strict alignment with Brazil's General Data Protection Law (LGPD) and, secondarily, the European Union's General Data Protection Regulation (GDPR).
2. Personal Data We Collect
To provide our customized music services, we collect the following categories of data: • Contact Details: Your name, email address, and phone number, required for transactional records, final delivery, and authorized service communications. The phone number may also be used in messaging apps associated with the provided contact, such as WhatsApp, when that functionality is enabled and subject to the applicable lawful basis. • Customization Information: Personal stories, names, dates, memories, and style preferences entered by you in our song configurator. • Technical Metadata: Your IP address, essential functional cookies, and local browser language settings.
3. How We Process Your Data
The collected personal data is used strictly for the following purposes: • Lyric Generation: Processing your submitted stories via third-party AI language models to write customized song lyrics. • Audio Rendering: Synthesizing the final song based on the lyrics edited and approved by the customer. • Digital Delivery: Delivering customized audio player links by transactional email. • Electronic and Messaging Communications: Sending confirmations, order updates, checkout recovery reminders, operational notices, news about new products, launches, and newsletters by email, SMS, or messaging apps linked to the provided phone number, when the user has given specific consent or another lawful basis applies. • Billing & Auditing: Securely processing payments via Stripe and recording attempt logs for legal and tax compliance.
4. Data Minimization & 30-Day Anonymization Pipeline (Critical)
Under the data minimization principles of LGPD and GDPR, MelodyAmor enforces a strict policy for deleting personal stories. To protect your private memories and secrets, all descriptive story details submitted in the configurator ('storyPayload') will be IRREVERSIBLY DELETED AND ANONYMIZED from our database servers exactly 30 (thirty) calendar days after the successful delivery of your order. We retain only basic transactional invoices (date, price, and email) to comply with tax and audit regulations.
5. Email Communications, News, and Newsletter
We use your email address and phone number for transactional and operational communications that are strictly necessary to provide the service, including confirmations, status updates, checkout recovery reminders, support messages, continuity reminders, and messages delivered through messaging apps linked to the provided phone number when enabled. When the user has given specific consent or another lawful basis applies, we may also use these contact details to send news, new product announcements, informational campaigns, and newsletters. You can opt out of promotional communications at any time without affecting essential billing, security, delivery, or service-support messages.
6. Shared Information with Third-Party Providers
To execute your request, we share necessary details with the following infrastructure providers: • Partner AI platforms to compose the lyrics and synthesize the custom music. • Payment Services (Stripe) to securely handle card payments and financial transactions. • Delivery Services (SMTP servers and, when configured, authorized messaging tools) to send order updates, recovery messages, and permitted informational or promotional communications.
7. Essential Cookies and Local Storage
MelodyAmor does not engage in behavioral advertising or use third-party tracking networks. We utilize cookies and browser local storage ('LocalStorage') solely for essential client features: saving current configurator drafts so you don't lose your answers, remembering your interface language preference, and tracking checkout redirection.
8. Your Data Protection Rights
Pursuant to LGPD and GDPR, you possess full legal rights regarding your personal information, including: • Requesting confirmation of data processing; • Accessing your collected personal data; • Requesting rectification of incomplete or incorrect details; • Requesting immediate deletion or anonymization of unnecessary data; • Withdrawing your consent at any time (which will prevent the delivery of any pending custom songs); • Unsubscribing from promotional email, SMS, or messaging-app communications at any time without affecting essential transactional messages.
9. Contact & Data Protection Officer (DPO)
To exercise any of your privacy rights or to resolve questions regarding our data practices, please contact us directly at our official privacy email address: support@melodyamor.com. We respond to all privacy-related inquiries in accordance with statutory LGPD timelines.